Spare Parts Interpreter

We're making every move count

To provide timely resolution of external client parts inquiries, support parts operation through the maintenance of Parts inventory data, discrepancy processing and non-conforming material disposition.

Main tasks and responsibilities

Kalmar Values

• Demonstrate compliance and commitment to the company’s values
• Ensure that marketing tools and materials reflect the company’s values.

Occupational Health and Safety (OH&S)

• Ensure a safe working environment at all times
• Comply with the policies and procedures in accordance with the law
• Address any non-compliance with immediate action
• Report any incidences of non-compliance to relevant manager

Operational Performance 

• Price & Availability questions responded to within 1 hour of receipt
• 1800 number calls to be responded to within 3 rings
• Knowledge of local suppliers and what they stock for emergency parts
• Contact point for communications with overseas suppliers
• Clarify confusing product data and rectify errors, and reporting errors to the data source
• Assist with annual return processing
• Managing Parts Discrepancies   

Parts Planning and Initiatives

• Understand Min-Max and assist with ensuring that stock handling is kept with an average level of stock for a 6 monthly turnover
• Pre-empt bulk stock orders and utilize container shipments for large orders where possible
• Identify obsolete stock and work with spare parts team to clear this stock
• Review new model equipment introduction to market & assist with identifying high turnover parts that should be stocked

Stock Control

• All parts ordered by customer are entered into Scala and invoiced
• Freight and Logistics for Spare Parts
• Provide timely and accurate freight quotes to customers (internal & external) for imported deliveries.
• Work with 3PL provider to ensure parts are dispatched in a timely manner.
• Calculation of freight charges and invoicing freight recharges daily
• Notification of dealer of freight details and supply of goods and freight invoices

Debtor Control

• No debtors to exceed 60 days AFTER the middle of the current month
• Any debtors in 60 days are reminded of policy, terms & conditions
• No COD customers to have monies outstanding – investigated immediately
• No parts released to customers exceeding their credit limit

What you’ll need to succeed

Education

• School Certificate 

Experience

• Previous experience in a similar role

• Use of SAP ERP system

Skills & Knowledge

• Customer relationship skills

• Effective time management and administration skills

• Negotiation skills

• Proven ability to effectively and productively work within a marketing driven organisation

• Sound communication skills (written and verbal)

• Excellent interpersonal skills (ability to deal with all stakeholders in the business)

Competencies

• Customer orientated 

• Team player

• Excellent work ethic

• Ability to participate in all training and development programs

• Ability to get things done

• Cultural sensitivity and adaptability

Additional 

• Other duties as requested by your manager

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.