Service Operations Engineer

Join us and take your career to the next level

As a Service Operations Engineer you will be responsible for ensuring the smooth execution of field service operations by coordinating planning, resources, and communication across internal teams and clients. The role supports both operational and administrative aspects of service delivery, including scheduling, documentation, sales support and invoicing. By acting as the central hub between customers, service teams and support departments you will contribute directly to customer satisfaction, operational excellence, and continuous improvement in service delivery.
 

What are your key responsibilities:

1. Service Planning & Field Operations Coordination
You will oversee the daily activities of service technicians to ensure high-quality performance and effective use of resources. This includes planning and scheduling service jobs, coordinating travel and accommodation for field teams, and ensuring all operations comply with safety regulations and internal QHSE policies.

2. Customer & Internal Coordination
You will act as the main point of contact for clients regarding service planning and execution. Internally, you will collaborate with technical, administrative, and spare parts teams to ensure smooth coordination and service delivery. You will also keep clients and the Service Operations Manager informed about schedules, unresolved issues, and ongoing progress.

3. Service Sales Support
You will support the service sales process by preparing offers and contracts in SAP, assisting with tenders and RFQs, and maintaining an organized archive of previous submissions. You’ll also issue invoices based on completed services, monitor payments in collaboration with the finance team, and help track sales performance and opportunities.

4. Documentation & Reporting
You will compile and organize all documentation related to field service activities, maintain internal dashboards and tools for KPI tracking and reporting, and ensure technical documents are properly archived and compliant with ISO 9001 standards.

5. Stock Inventory Support
You will support inventory management by generating stock-related documents in SAP, assisting with physical stock counts, and reporting any discrepancies observed during inventory checks.

6. General Support Tasks
You will provide general administrative support to the Service Operations Manager and field teams, take part in regular team meetings, and contribute to the preparation of internal reports and presentations. As part of your growth, you’ll gradually take on more advanced responsibilities in service coordination.
 

What we offer you:

Permanent contract (CDI) with a competitive salary and a comprehensive benefits package, including CIMR (retirement plan), Mutuelle (private health insurance), schooling allowance, Achoura allowance, transportation allowance, and a 13th month salary.

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.
 

What you bring to the role:

Education: Master’s Degree in Engineering (Industrial, Mechanical, Electrical, or related field).

Experience: 1–2 years in service coordination, technical support, or field operations, preferably in industrial or heavy equipment environments.

Skills & Competencies: Strong planning and coordination skills, with the ability to multitask and work independently or in multicultural teams. Excellent communication in French and English, proficient in Microsoft Office, and familiar with SAP, ISO 9001, and QHSE standards. Responsible, proactive, and detail-oriented.
 

Ready to elevate your career? Apply today!

Close date: 22/05/2025

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