Service dispatcher

Purpose of the position

Planning and accounting for the work of service technicians

Main tasks and responsibilities

• Daily planning of service activities, maintaining contact with service technicians, and ensuring the availability of resources necessary for order execution.
• Acquiring knowledge and skills related to the tasks performed and sharing them with others.
• Managing reports, including preparing orders for invoicing and submitting required parts for ordering or offering based on the reports.
• Reporting service time.
• Work in Progress (WIP) management – monitoring and ensuring the closure of service reports.
• Ensuring safe and hygienic working conditions for service technicians, implementing preventive health and safety measures in collaboration with external organizations, the Service Manager, and the Delivery and Service Specialist.
• Collaborating closely with the Service Manager.
• Adhering to Kalmar's rules, regulations, and values.
• Complying with supervisor instructions related to work, provided they are consistent with the law and the employment contract.
• Engaging in continuous improvement to enhance the quality of service work.
• Maintaining a high standard of work and demonstrating a professional approach to tasks.
• Performing duties conscientiously and carefully.
• Ensuring good organization and cleanliness in the workplace.
• Continuously improving personal qualifications and working methods.
• Taking care of entrusted company property.
• Actively participating in inventories and stock-taking activities.

What you’ll need to succeed

Essential:

• Education: Higher education.
• Experience: Minimum 2 years.
• Qualifications:
  • Category B driving license.
• Skills:
  • Proficiency in computer use, Google tools, SAP, Salesforce, and industry-specific applications.
  • Communicative knowledge of English.
  • Ability to work in a team.
• Personal Attributes:
  • Reliability, attention to detail, focus on quality, and teamwork.
• Special Skills/Competencies (based on position needs):
  • Familiarity with construction, technological, and operational documentation.

Desirable:

• Education: Higher education.
• Experience: Minimum 4 years.
• Qualifications:
  • Category B driving license.
• Skills:
  • Proficiency in computer use, Google tools, SAP, Salesforce, and industry-specific applications.
  • Communicative knowledge of English.
  • Ability to manage a team of mobile service technicians.
• Personal Attributes:
  • Willingness for further professional development and self-education.

Interested to join?

We look forward to receiving your CV.

If you have any questions, don't hesitate to contact the recruiter at: ireneusz.iskra@kalmarglobal.com