Service Dispatcher

We're making every move count

Are you a skilled service professional with a passion for planning, customer satisfaction, and keeping operations running smoothly? We’re looking for a Service Dispatcher to join our Sweden team in Piteå and take charge of daily service execution and customer support.

As a Service Dispatcher, you will be the primary contact for our Swedish service customers, ensuring top-tier support through daily coordination, planning, and execution. You’ll play a key role in maintaining customer satisfaction and optimizing technician utilization, all while contributing to a dynamic, collaborative service team.

Main tasks and responsibilities

• Coordinate daily service activities and technician dispatching across Sweden

• Finalize service orders, including parts ordering and documentation

• Maintain accurate customer contact information, contracts, and maintenance plans

• Prepare service offers and support the Service Manager in decision-making

• Collaborate closely with front office, back office, sales, and technical support teams

• Ensure timely billing and service follow-up

• Track and manage service KPIs (e.g., technician utilization, customer satisfaction, WIP).

What you’ll need to succeed

• Commercial and/or technical educational background

• 3–5 years’ experience in a similar service coordination or operational role

• Proven success in customer service or service business environments

• Fluent in Swedish and English, both written and spoken

• Strong communication skills and a structured, customer-oriented mindset

• Familiarity with SAP and Salesforce is a plus

• A team player who thrives in a collaborative and fast-paced environment.

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Interested to join?

If you're passionate about service coordination, enjoy working in a dynamic environment, and want to contribute to customer satisfaction at a high level - we’d love to hear from you!

Submit your application until 15th of July, 2025 and join us in making a difference!

For further information, please contact Jonna Valli, Manager Front Office via email at jonna.valli@kalmarglobal.com