Customer Support Trainee

We're making every move count.

The Customer Support Team serves as the primary point of contact and coordinator for a wide range of customer inquiries directed through Kalmar Front Line Units (FLUs). In this role, the Customer Support Team is responsible for managing Salesforce cases related to spare parts from start to finish, ensuring that customer queries are resolved promptly, effectively, and with a strong commitment to customer satisfaction.

In close collaboration with FLU key contacts, the Customer Support Trainee coordinates cross-departmental efforts, engaging with Supply Chain, Product Management, Documentation, Technical Support, Logistics, Sourcing, and Pricing teams. With a clear mandate to draw on resources and expertise across all PLS functions, the CSS drives solutions that are both customer-centric and commercially sound, ensuring a seamless customer experience while contributing to the business’s commercial success.

Main tasks and responsibilities

• Take ownership and responsibility for assigned cases, managing end-to-end processes
• Leverage all available tools and resources to resolve customer issues, with full support from all business functions
• Hold meetings and maintain ongoing communications with FLU to gather country-specific needs, gather feedback, prioritize orders, and address any obstacles
• Operates within multiple systems including SAP, Salesforce (SF), Sovelia,and Kalmar dashboards (Qliksense)
• Modify sales orders for direct deliveries when required; amend or cancel sales orders (SO) upon request.

Monitor key performance metrics and drive continuous improvement:

• % of cases resolved within 7 days
• % of "Machine Down" cases resolved within 5 days
• % of Case hit rate (orders won due to case resolution).

What you’ll need to succeed

Education

• Commercial, Logistics or Technical - orientation.

Experience

• Meritorious with system skills and experience from Customer Support related work. However, personality and attitude are overriding.

Languages

• Fluent in English

Competencies

• Personality: Service minded, Customer centric and proactive in communication towards the FLUs (organise, lead, create follow ups and memos): a “can-do attitude”
• Analytical and independent
• Effective communication. Able to deal with challenging conversations. Able to communicate through different platforms; digital meetings, SF, phone etc.
• Team player. Understands the power of being in a team and utilising the team
• Customer Satisfaction Focus.

What we offer

• Opportunities to grow your career in a global environment with extensive professional development.Our culture promotes continuous learning and development, supported by our internal platform, LEARN, offering hundreds of online courses on various topics
• A fixed monthly salary, determined by your completed study points
• Kalmar’s Move Makers trainee community provides opportunities to connect with fellow trainees through various activities and events
• A place where you can make a real impact with long-term career prospects and meaningful opportunities.As a proud member of the UN Global Compact initiative, Kalmar is committed to sustainable and ethical business practices.Visit our website to learn more about why Kalmar is a great place to work and meet our people.

Interested to join?

If you are excited about this opportunity, please submit your application with your CV latest by 16.2.2025!

If you have questions about the position, please contact Martin Robertsson by phone at +46720703200 or by email at martin.robertsson@kalmarglobal.com

Interviews will be conducted on a rolling basis and the position will be filled as soon as possible when we find the right candidate.