Leading Hand

Purpose of the position

• Manage allocation of resources (personnel, plant and equipment) at your designated work site to deliver the optimum benefit to the organisation.
• Responsible for ensuring manning levels support the completion of forecast work.
• Manage a team ensuring everyone performing work, or affected by work, knows exactly what is going on before and after it happens and is well informed ahead of time on what work is occurring, and how it will affect them.
• Strive to maximise their own billable recovery ensuring they actively participate in scheduled work
• Work closely with the client, works coordinator, and management in order to know what future work is to be done.
• Responsible for the quality of work delivered by the team
• Supports the Technicians and boilermaker/s  in the daily activity and planning for work
• Scope out jobs requested by the clients/Service Manager and work with the Service Manager to provide all relevant information to quote jobs as required.
• Quote jobs direct to the customer where instructed by the Service Manager.
• Understands how the site and operation works and looks for opportunities to drive cost reduction, early intervention repair work or improvements to extend operating life of all related equipment at the site.
• Responsible for daily customer service execution on quality and on time
• Accountable for Customer satisfaction, develop working relationships with suppliers and clients.

Main tasks and responsibilities

Occupational Health & Safety Compliance

• Ensure all company policies and procedures are understood and adhered to by all site staff
• Work with internal and external stakeholders to develop relevant SWMS/JSA’s as required
• Ensure equipment / tools are maintained to safe and serviceable level
• Ensure the safety of all persons in the workshop, and at any site where tasks are performed
• Ensure that all allocated work areas are maintained in a safe, clean and tidy condition at all times
• Participate in regular HSE meetings
• Assist in the identification of risks or the identification of risk controls that are not working effectively
• Ensure all relevant Comply One tasks are carried out daily by team members (Take 5, Safety Walk, Hazard Reports etc.

Site Duties

• Ensure all site service employees comply with Inver Port Services/Kalmar company procedures and regulations
• Ensure compliance of site maintenance agreement where applicable
• Ensure repair work is carried out efficiently to minimize machine down time
• Ensure all work is carried out in a timely and efficient manner
• Contributes to service jobs where his work or support is needed
• Look for opportunities for Inver Port Services to participate in and report to Service Manager
• Whilst on site discuss with the customer any requests for further work for the Inver Port Services
• Continuously learns about new Port Equipment

Technical

• Keep abreast of the features and benefits of products
• Ensure that customer machines are back in operations within the specific time as per KPI’s agreed
• Advise Service Technicians on the following:
• Trouble-shooting and diagnosis methods
• Rectification process and technical know-how in solving issues
• Cascade down preventative measures / precautions to ensure that defects / issues do not reoccur
• Solutions to problems where technical expertise is required

Staff Management

• Supervise technical team to ensure effective utilisation of IPS personnel
• Supervise technical team to ensure effective utilisation of client’s equipment
• Develop technical workforce as in line with business development needs
• Work in close cooperation with Technicians to ensure work execution on quality and on time
• Oversees daily service execution in a workshop or within a project

Administrative Duties

• Ensure all administration and commercial work is carried out in a timely and efficient manner
• Reports service work (during the day, at the end of each job)
• Reports work time (daily), timesheets
• Customer site SWAPs

Budgets

• Compliance with site service and operating budget
• Maximise billable allocation of resources

Stock Control

• Manage team vehicles tooling allocation
• Supervise allocation of spare parts for service wor
• Maintain spare parts stock levels to ensure availability of consumable service part
• Manage all assets to ensure effective utilisation

Reporting

• Review technician timesheets and ensure accuracy of all details
• Provide technical reporting to the Service Manger when required

Relationship building

• Liaise with client site representatives
• Work in close cooperation with all stakeholders to align on efficient work plans

Additional

• Ensure all warranty repairs are carried out in an efficient and timely manner in accordance with OEM Process
• Other duties as requested by your manager

What you’ll need to succeed

Education

• Mechanical / electrical engineering tertiary qualification or;
• Formal trade qualification (mechanical / electrical)
• Completion of year 12

Experience

• Must have leadership experience within a mechanical or electrical industry
• Experience with cranes in the mechanical handling, port or industrial operations industry sector
• Previous experience in using a computer based service and or maintenance management system

Competencies

• Good customer communication, structured, service minded, customer-oriented
• Relationship building
• Team player
• Attention to detail
• Motivating, mentoring and inspiring people
• Excellent work ethic
• Ability to participate in all training and development programs
• Ability to get things done
• Cultural sensitivity and adaptability

Skills & Knowledge

• Ability to plan efficient service execution
• Exceptional people management skills
• Project management
• Knowledge in operating to a budget
• Knowledge in maintaining an investment budget
• Knowledge in maintaining spare parts inventory
• Advance skills in preparing reports
• Intermediate skills in Microsoft applications
• Customer service skills
• Effective time management skills
• Sound analytical and numeracy skills
• Strong communication skills (written and verbal)
• Excellent interpersonal skills (ability to deal with all stakeholders in the business)

Training

• Security certification
• Kalmar products
• Kalmar product portfolio
• Kalmar service portfolio
• Kalmar Services standard way of working
• Kalmar Safety e-learning
• Kalmar Services customer communication

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the
challenge. We succeed because we do it together. With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.