Ottawa, KS, US
Internal Customer Support Specialist, Counterbalance Sales
Make every move count
At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.
Compensation Data
- Base Salary: Starting @ $70k - $75k per year
- Eligible for annual bonus
- Eligible for annual salary review/increase
Purpose of the position
The purpose of the Internal Customer Support Specialist, Counterbalance position is to provide reporting and market analysis regarding Market Share to the Director of Counterbalance Sales, assist in counterbalance sales efforts and managing 3-4 small market counterbalance dealers.
Main tasks and responsibilities
- Maintain CounterBalance Dealer Scorecard
- Manage market intelligence as available through ITA and EDA organizations
- Field Customer Inquiries
- Manage Leads and distribute appropriately to Key Accounts team or dealer network
- Plan and provide onsite coordination for dealer training sessions
- Plan and organize product and sales related webinars for dealer network
- Assist in gathering input for quarterly dealer newsletter
- Work alongside Director of CounterBalance Sales and Marketing to Plan Dealer Meetings and Dealer Advisory Council
- Ad hoc projects as assigned
What you’ll need to succeed
Education:
- Knowledge and skills normally obtained in a Business Administration, Data Analytics or Engineering Bachelor’s degree program.
Experience:
- Prior experience in sales or marketing in a similar industry preferred, not required
Competencies:
- Valid Driver’s License
- Ability to multitask
- Proficiency in Google Docs/Pages/Sheets/Microsoft Office (Excel and Powerpoint)
You will be part of
Kalmar is a global company, and we have operations in 35 countries.
At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.
Interested to join?
Please submit your resume/CV to be considered!
About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion. www.kalmarglobal.com