Service Operations Dispatcher

Join us and take your career to the next level

As a Service Operations Dispatcher for Kalmar Services (FLU), you'll oversee daily service planning and execution, acting as a crucial member of the country Service team. You will work in close cooperation with customer service contacts to proactively plan service and ensure customer's operation uptime.

What are your key responsibilities:

• Service Planning & Execution: Oversee daily service planning and execution, and ensure customer problems are attended to promptly with timely solutions.

• Customer & Contract Management: Keep customer contacts, contract conditions, and maintenance plans up to date. Work in close cooperation with customer service contacts to proactively plan service and ensure customer's operation uptime.

• Order Management & Reporting: Prepare and finalize service orders, including parts ordering, and ensure job reports are submitted to the administration team daily. Prepare information for the country Service Manager to assist with decision-making.

• Operational Efficiency: Ensure key performance indicators (KPIs) are met, such as Service Order closure within 7 days of last labour and machine downtime.

• Team Support & Safety: Approve the Technicians’ work time daily. Ensure safety is exercised at all times (Safety is #1) and that all safety precautions are followed by staff. Ensure all incidents are logged in STEMS

What we offer you:

“At Kalmar, safety isn’t just a standard — it’s a commitment built into every product, process, and decision. From removing people from dangerous environments to ensuring every technician is trained, we design safety from the ground up.​​”

• Rewards that truly count: Enjoy a salary package that reflects your expertise, plus fantastic benefits including:

  • Paid Parental Leave

  • Employee Assistance Program

  • Employee Referral Program

  • Paid Community Service Leave

  • Lead Incentive Program

  • Salary sacrificing

  • Fully maintained tool of trade vehicle

  • Novated leasing

  • Core Behaviour Recognition Program

  • Early finishes every Friday 

  • Health and Wellbeing Benefits 

• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.

• People who move together: You’ll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

• Purpose that drives change: You’ll contribute to solutions that transform global trade, creating environmental and operational innovations. You’ll be in the driver’s seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
  
  

Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world.

What you bring to the role:

• Experience & Qualifications: Minimum 5 years’ experience in a maintenance planning role. Must have a minimum Year 12 High School Certificate and minimum Certificate 4 in Business.

• System Knowledge: In-depth knowledge of SAP is essential.

• Communication & Customer Focus: You are service-minded, customer-oriented, and possess excellent communication skills (written and verbal), along with excellent interpersonal skills to deal with all stakeholders.

• Planning & Efficiency: Proven ability to plan efficient service execution combined with excellent planning skills and effective time management skills.

• Analytical & Competencies: Sound analytical and numeracy skills, with a logical thinking approach to investigate and anticipate planning/coordination issues.

• Adaptability: Possess the diplomacy and assertiveness needed to effectively handle emergency requests. Local languages and English required.

Ready to elevate your career? Apply today!

For more information about this role, contact Iain Kerr, Service Manager, at iain.kerr@kalmarglobal.com