Customer Care Coordinator

Making your every move count

Kalmar is on the lookout for a dynamic Customer Care Coordinator for a 3-month fixed-term position based in Shrewsbury, with the exciting possibility of becoming permanent!  Are you ready to be the friendly face and problem-solver for our customers? 

In this role, you’ll be the go-to person for processing a wide variety of customer care tasks to high quality standards, along with delivering excellent customer service.

Main tasks and responsibilities

• Key contact and interface between the central hub and the local front line operational resources
• First point of contact with customers, managing communication and queries on sales and service
• Proactive interaction with the customers to regularly update inline with their requirements and expectations, to be customer centric
• Collect and accurately process Service Engineers paperwork & providing input for oncall and contract invoicing and support with clarifications for the Hub team
• Assisting with service invoice queries and general service information upon request with the central admin hub
• Reduce queries in a resolute & timely manner with close customer interaction to minimise working capital
• Ensure proper input is provided to the hub on warranty claims and support with any warranty queries
• Checking the paperwork of all leasing and rental contracts, prior to setting up at the central hub
• Update as required CRM database contacts, to ensure targeted marketing campaigns have maximum impact
• Monitor and manage the movements and leads for the STR fleet  via Service Manager and new & used equipment
• Shrewsbury office location day to day tasks, as required
• Coordinate with the appropriate product champions and central marketing team, in the development and delivery of marketing campaigns & pipeline support
• Observe all safety procedures and instructions and assist in maintaining a safe workplace and reporting any accidents, hazards, near misses, defects or damages to plant and equipment to the appropriate person.

What you’ll need to succeed

EXPERIENCE

Essential:

• Experience of working in a similar position.

Preferred:

• Experience of working within a Service Engineering environment  
• Experience of using SAP.

COMPETENCES

Essential:

• Experience of working in a similar position
• Customer focused outlook 
• Strong administration skills
• Ability to work in a pressurised environment
• Ability to multi task ensuring accuracy is maintained 
• Strong communication skills, verbally and written 
• Self motivated 
• A good team player, with a flexible attitude 
• Good time management skills
• Excellent IT literacy, numeracy and analytical skills.

Preferred:

• Knowledge of Kalmar products and services.
   

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.
 

Interested to join?

For further information please contact Kevin Breeze, Customer Service Manager by email at kevin.breeze@kalmarglobal.com

If you are excited about this opportunity, please submit your application now!

For further information on Proving your Right to Work in the UK please visit GOV.UK

Please not the selection process may begin before the closing date, so apply now to seize your opportunity with Kalmar in Shrewsbury!