Customer Service Executive

We're making every move count

Manage documentation of Service operations, including job sites and workshop. Assisting with Finance reporting related to service operation.

Main tasks and responsibilities

• Support overall relationship with internal/ external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents.
• Support service supervisors & technicians in daily operational matters related to their customers.

What you’ll need to succeed

Education:

• Diploma in Business, Engineering, or any relevant industry

Experience:

• Related experience in Services within the industrial equipment industry

Skill Requirements:

• Able to communicate effectively with Chinese-speaking clients in both English and Mandarin.
• Good knowledge of MS Excel (or any other ERP system). 
• SAP knowledge is a plus.

Skills & Competencies:

• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills
• Excellent customer relationship management skills
• Open-minded person with the ability to work within an international team and cross-cultural environment

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are excited about this opportunity, click Apply and submit your application and CV.