Director, IM Operations & Business Support

We're making every move count

We are seeking an experienced IT Operations & Infrastructure Manager to oversee Kalmar’s IT operations and support. This role will be responsible for managing IT infrastructure, end-user support, and regional IM organization collaboration. You will drive quality, efficiency, transparency, and modernization in both local and central IT operations.

As our IT Operations & Infrastructure Manager, you will be responsible for overseeing IT operations, managing end-user support, and driving efficiency and transparency in our IT services. 

We are excited to announce that this position is open for candidates in Bulgaria, Finland, Poland and Sweden!

Main tasks and responsibilities

• Leading IT Strategy & Operations: Oversee Kalmar’s IT infrastructure and end-user services, ensuring they are fit for purpose and aligned with business needs
• Driving IT Transformation: Lead modernization efforts in IT infrastructure and services, ensuring seamless business support and continuous improvements
• Team Leadership: Manage and motivate a team of regional and local IT professionals to deliver high-quality IT services
• Service Management & Quality Control: Drive excellence in IT service management and configuration management databases (CMDB) to optimize efficiency
• Stakeholder Collaboration: Work closely with internal business functions and external service providers to ensure IT solutions meet business objectives
• Financial Oversight: Control IT budgets and execute financial planning for global IT services
• Innovation & Continuous Improvement: Identify opportunities for improvement and implement solutions that enhance IT service delivery.

What you’ll need to succeed

• A Master’s degree in IT or equivalent experience
• Extensive experience in global IT service delivery, IT infrastructure, and end-user services
• Strong financial acumen with the ability to manage IT budgets and financial planning
• Proven leadership skills, with the ability to motivate and develop a high-performing team
• Excellent communication skills, both written and verbal, in English
• A proactive and collaborative mindset, with a passion for driving efficiency and business value
• Strong networking abilities and experience working in international, virtual environments.

What we offer:

• Opportunities to grow your career in a global environment with extensive professional development. Our culture promotes continuous learning and development, supported by our internal platform, LEARN, offering hundreds of online courses on various topics
• We prioritise work-life balance, providing flexible working hours and a hybrid work model tailored to meet both your needs and those of your team
• A fixed monthly salary, determined by your experience and skills, along with a performance-based bonus system
• Benefits like a mobile phone, and Edenred lunch and well-being benefit, which can also be used for commuting or health services. We offer comprehensive healthcare through Mehiläinen, supplemented by our health insurance fund for additional well-being coverage (for employees based in Finland)
• A place where you can make a real impact with long-term career prospects and meaningful opportunities. As a proud member of the UN Global Compact initiative, Kalmar is committed to sustainable and ethical business practices. Visit our website to learn more about why Kalmar is a great place to work and meet our people.

Interested to join?

Don’t miss this exciting opportunity- apply until 8th of March 2025 and be part of our journey towards innovation and excellence!

For further information, please contact Tero Lehtonen, Vice President, Chief Information Officer , by phone at +358408207182 during the following slots- 24th Feb 09:00-10:00 EET and 25th Feb 15:00-16:00 EET