Junior Specialist, Invoice to Pay (2 years Fixed-Term Contract)

We are making every move count

We are seeking a talented Junior Specialist, Invoice to Pay to deliver ITP services in line with customers’ needs and expectations.

Main tasks and responsibilities

• Perform transactional activity with supervision related to the ITP area 
• Responsible for resolving queries from customers, vendors and colleagues
• Maintain good working relationships within the other process teams
• Deliver service in line with agreed controls and procedures
• Provide assistance on ITP-related inquiries, acting as an employee’s first line of contact via appropriate channels (tickets, chat, calls, etc.)
• Act as first line of contact with organization via calls, chat e.g. document and follow up all employee inquiries, issues and transactions
• Identify process improvements: Suggest methods to update, simplify, and enhance processes, procedures and technologies
• Support Solution Owners and Process Owners in continuous improvement and implementation of programs, policies, and procedures
• Recognize unusual events or consistent problems and work with team leader to resolve issues
• Ensure customers are satisfied to maintain a positive brand image for Kalmar
• Ensure all documentation is up-to-date and accurate
• Be part of building up the ITP area in Kalmar in close cooperation with the project team 
• Participate in transition activities when applicable: support the functional workstream and the transition of processes incl. knowledge transfer and work shadowing
• Any other tasks assigned by the line manager related to the areas of accountability

What you’ll need to succeed

• Minimum bachelor's degree in finance or business
• One year of experience in ITP area
• Experience with simple to complex query handling
• Strong customer service focus and interpersonal skills 
• Strong analytical, problem-solving, organizational and communication skills
• Hands-on experience working with ERP/Cloud system preferred
• Microsoft Office (Outlook, Excel, Word, PPT)
• Taking initiative in a proactive manner to improve own and team work practices
• Full professional proficiency of written and oral English required
• Good at communicating in a professional manner
• Display a strong work ethic and ability to comply with internal controls and policies

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. You’ll be part of a team with a proven record of high team climate. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally.

In addition we offer you:

• Attractive compensation package
• Healthy work environment - company sponsored medical and dental insurance program
• Food vouchers
• Work-life balance – 25 days paid vacation, company events
• Transportation allowance
• Work from anywhere within the borders of Bulgaria with option to work from the office according to your preference

Interested to join?

If you are excited about this opportunity, please submit your application and CV in English.

#Li-Hybrid