Parts & Service Sales Manager, TSPR

Purpose of the position

We’re looking for a proactive, driven Parts & Service Sales Manager (PSSM) to take ownership of service and parts sales within an assigned customer group and territory. In this strategic role, you’ll focus on identifying new business opportunities and growing sales for Kalmar’s parts, service solutions, digital services, machine upgrades, and refurbishments.

You’ll also lead a local TSPR sales team – including Sales Representatives and Parts Order Administrators – to ensure aligned execution of sales strategies and seamless customer experience.

Main tasks and responsibilities

• Drive sales growth for parts and services, meeting or exceeding sales and margin targets.

• Identify opportunities within the installed base for upgrades, refurbishments, and digital service solutions.

• Convert customer data and usage insights into tailored sales opportunities.

• Build and maintain long-term relationships with key customers to encourage repeat business.

• Use tools like Insight and CRM to manage pipelines, analyze equipment performance, and track potential vs. actual sales.

• Lead, coach, and support a team of Parts & Service Sales Representatives and Administrators.

• Ensure CRM data is up-to-date and accurate to support strategic sales planning.

What You’ll Bring

• A strong understanding of the heavy equipment/service industry.

• Proven experience in sales – especially with key accounts and service-based offerings.

• Leadership and team management capabilities with the ability to coach and inspire others.

• A data-driven mindset – you know how to turn numbers into action.

• Trustworthiness, dependability, and a sharp focus on customer needs.

• Excellent relationship-building and communication skills.

You will be part of

You’ll be part of a global team reshaping the future of cargo handling. We empower our people, value customer success, and lead with innovative service solutions. If you thrive in a dynamic environment, enjoy leading others, and love the challenge of growing business through smart service sales,  we want to hear from you.

Interested to join?

Apply now and help us deliver smarter services, together.
If you have any questions about the role, feel free to reach out to our recruiter: ireneusz.iskra@kalmarglobal.com